Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and support.
Brand & Quality
Are your supplements tested for quality?
Yes. Every formula is US 3rd party lab tested and made in a GMP-certified facility, so you never have to take a supplement label on faith.
Do you offer a money back guarantee?
Yes, every order is covered by our 90-Day Money Back Guarantee. If you're not happy with your results, email us at help@tryeverhuman.com and we'll make it right.
Orders & Shipping
When will my order ship?
We work hard to get your order out as quickly as possible. Orders are typically processed within 1-5 business days.
Estimated delivery times:
- United States: 3-7 business days
- UK & EU: 7-10 business days
- Rest of the world: varies by location
Please note that shipping carriers may experience delays during holidays or busy seasons. We truly appreciate your patience during those times.
Do you ship internationally?
Yes, we're happy to ship to many countries worldwide. Shipping costs and delivery estimates will be shown at checkout based on your location.
How can I track my order?
As soon as your order ships, you'll receive a confirmation email with your tracking details. You can also track your order anytime on our tracking page. If tracking doesn't update immediately, don't worry: it can take up to 48 hours for the carrier to refresh the information.
Returns & Refunds
What is your return policy?
We want you to feel confident shopping with EverHuman. If you're not fully satisfied, please reach out to us within the return window listed on our Return Policy page.
To be eligible for a return:
- Items must be unused
- In original packaging
Because our products are supplements, opened items may not be eligible for return for safety reasons, but please contact us and we'll always do our best to help.
What if my order arrives damaged?
We're so sorry if that happens. If your item arrives damaged or defective, please email us within 48 hours of delivery and include photos of the product and packaging. We'll review it quickly and make things right.
When will I receive my refund?
Once your return is received and approved, your refund will be issued back to your original payment method. Depending on your bank or payment provider, it may take a few business days to appear in your account.
Order Changes & Delivery
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. We'll do our best to update or cancel your order before it's processed. Once an order has shipped, we're unable to make changes, but we'll still help guide you through the next steps.
What if my package says delivered but I can't find it?
We recommend checking around your delivery area, with neighbors, or contacting your local carrier first. If you still need help, please reach out to us, we're here to support you and will help investigate.
Still need help?
Our support team would love to hear from you. Email us at help@tryeverhuman.com or visit our contact page.
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